The dealer group said the Contactonline solution, designed and developed in Leeds, has proved so effective at highlighting its sales staff’s strengths and weaknesses that some dealerships have even seen sales growth where enquiries are down.
JCT600, chief executive, John Tordoff, said: “JCT600 has been using Contactonline since the beginning and from day one we have seen an immediate, positive impact on sales.
“We are so committed to using it that we appointed a dedicated senior manager to manage the programme across the group. The solution helps us to manage sales enquiries effectively and is by far the best sales activity management solution I have seen.”
Each of JCT600’s 33 regional dealerships has system fitted, which was co-developed by Leeds-based process solutions provider, Logical Minds and Bradford-based motor trade sales and management training consultancy, Success Unlimited.