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Law: Some warranty companies giving problems to clients

The Lawgistics Helpline has had a number of problems reported about authorisation of repair work by warranty companies, which has subsequently been withdrawn leaving the repairer high and dry without payment.

In one case the client received written authorisation to repair a vehicle having been informed by the customer that the vehicle had been fully serviced.

Naturally the client went ahead with the repairs and unbeknown to the client the warranty company were then contacting the customer to get the service history documentation.

When the client requested payment, the warranty company declined payment on the grounds that the customer had not provided the documentation. The client made endeavours to contact the customer who had unfortunately moved without a contact address.

Because the warranty company had authorised the repair without any pre-conditions on the client, then they are in breach of contract if they fail to pay.

Lawgistics are pursuing this complaint on behalf of the client. It appears a County Court claim is imminent since the warranty company are not budging.

Do you have issues with warranty companies making payouts? If so please let us know

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