Current industry standards and the changes about to be implemented by the Code of Practice will be explained by Ray Holloway, director of the RMIF’s Independent Garage Association. Peter Coombes of the Right To Repair Campaign will highlight the aftermarket’s concern about availability of carmakers’ technical data, and how independents will qualify for access.
Angela Barrow of EMAC will give advice on boosting service revenue and MSX International’s Scott Elliott will share strategies on improving customer loyalty, and consider how lack of focus on retention impacts profitability.
Other topics under discussion at the conference, held at the National Motorcycle Museum, Birmingham, will include how fuel quality affects diagnostics and repairs, capturing the fleet service market, developing an MoT business and the fast-paced changes in diagnostics needed to keep up with new technology.
Book online at www.amaftermarketconference.com before February 15 and save £50, or call 01733 468859 for further details.