A dealer’s relationship with its bank may have been the difference between success and failure during the recession and it plays a vital part in most automotive retail operations.
The latest speaker at AM’s Finance 'Running a Profitable Dealership' conference 2010 will be exploring the topic of relationship banking and how both parties can benefit from working together.
Tim Smith, Black Horse sales director (north), will share his expectations of his customers, along with what professional requirements he delivers customers.
He will look at how relationships can be created, managed and will give pointers on how dealers can improve their banking relationships for their own benefit.
Smith is one of the senior directors within Black Horse and he is responsible for a significant number of the dealer relationships that Black Horse currently hold.
The AM Finance 'Running a Profitable Dealership' conference 2010 will be held at the Royal Berkshire Conference Centre in Reading on November 17.
Key highlights include:
1. Stay ahead of changing financial regulation - A checklist to ensure you remain legal and protect your profits
2. Gain financial insight - A return on capital employed overview
3. Motivating staff to maintain efficiencies Empowering your staff to make you money
4. Customer service & retention - Hear how great customer service can impact your profits
5. How tax changes can benefit you - Advice on how to profit from the latest changes
6. Relationship banking - Does it really exist?
7. Top case studies – how other dealer groups have adapted to the fast-paced nature of change.
Speakers confirmed include:
- Simon Bowkett, managing director, Symco Training
- Daniel Taylor, partner, Grant Thornton Automotive Services
- Stephanie Murdoch, managing director, Alliance Consultancy
- Andrew Bryan, associate director, The Henley Centre for Customer Management
- Jacqui Gudgion, senior tax manager, Grant Thornton Automotive Services
- Nigel Pates, Win Win World managing director
To book your place or for more information contact Kate Howard on 01733 468146 or email email@example.com.