Pic: Simon Ellis, Liverpool Volkswagen brand manager; Mohammed Zaki, Warrington Volkswagen general manager; Peter Smith, Halifax Volkswagen brand director; Ian Rutter, managing director; Jon Mills, Volkswagen brand director; John Millington, group finance director; and Ian Robinson, group financial controller.
Five-site Volkswagen group CJ Automotive has been named the brand's top performing UK retailer for the fourth year running.
The Retailer of Excellence Award rates the performance of Volkswagen’s 216 dealerships across the country based on a ‘balance scorecard’ system, measuring success in all areas of the business including customer satisfaction, sales process and right-first-time fix rates.
Consisting of five Volkswagen retailers in Halifax, Liverpool, Stafford, Stoke and Warrington, it was a double celebration for CJA as Stoke and Warrington Volkswagen were respectively judged first and second place overall.
Chris Craft, director of Volkswagen UK, said: “Volkswagen UK sends its sincere congratulations to CJA for another very strong year serving Volkswagen customers. Any Volkswagen retailer that consistently achieves strong results through taking exceptional care of its customers is to be admired.
"Our customers deserve exemplary customer service and CJA strives to deliver on that promise.”