AM Online

Dealership to contact customers and retract false servicing claims

Trading Standards officers have ordered a franchised dealership to admit to customers it made false claims over servicing.

 

The team from Dumfries and Galloway Council took action after a complaint from a customer who thought they’d been misled.

An investigation found the garage, in Galloway, had told customers that unless their car was taken back to them for servicing, a warranty would become invalid.

A council spokeswoman declined to identify the dealership, but said it was a franchised dealership in Galloway.

Under competition rules, car manufacturers cannot require servicing to be carried out only at approved garages, only that it is carried out in accordance with the manufacturer’s servicing schedule and with geniune or matching quality parts.

A spokeswoman said all customers have been contacted to ensure they are given the correct information regarding servicing, and the council does not anticipate any legal action.
 

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.