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Subaru launches three-year aftersales package

Subaru UK has launched a new three-year retail customer aftersales package called Everything Taken Care of (ETCo) which will be included in the price of every new model.

Subaru says the ETCo package is worth up to £7,000 and includes 11 different elements:

• Minor dent and scratch repairs
• Alloy wheel repairs
• Monthly wash ‘n’ vac
• Annual makeover – full valet
• Lost keys replacement
• Service collection and delivery
• Annual wheel alignment check
• First MoT cover (and contribution to repairs)
• Accident management service
• Insurance excess cover contribution
• Winter wheel and tyre storage

The package can be passed on to subsequent owners of the vehicle and the package will be offered in addition to Subaru’s three-year (60,000-mile) manufacturer’s warranty, 12-year anti-corrosion bodyshell cover and three-year paintwork warranty, and also lasts for three years.

Kenyon Neads, Subaru UK marketing director, said: “Totally free with every new Subaru, this innovative – and we believe industry leading programme – is a package of services and promises, specifically designed to complement the lifestyle of the typical Subaru buyer and to enhance the car ownership experience – year after year.

“Subaru ETCo is available to all Subaru retail customers and we believe it has no rival in the UK as an aftercare package.”

Subaru ETCo in detail:

• Minor dent and scratch repairs

Minor dent and scratch repair will be covered up to £1,000 per year, over three years (up to £3,000 in total).

• Alloy wheel repairs

Free repairs, carried out by wheel specialists, to scuffs and chips and worth up to £1,000 over three years.

• Monthly wash ‘n’ vac

Free ‘wash and vac’ every month, for 11 months each year and for three years.

• Annual makeovers

Once a year owners under Subaru ETCo will get a free full valet and cosmetic makeover.

• Lost key replacement

Subaru ETCo only needs the registration number and a few identity details to get replacement keys on the way. They will be supplied free, once per year to the value of £350, for three years.

• Service collection and delivery

Subaru dealers will collect, service and return a vehicle to the owner’s office or home – within a 25-mile radius of the dealership – free of charge.

• Annual wheel alignment check

Subaru ETCo will cover four-wheel alignment check once a year, free of charge. Any corrective work required may be chargeable.

• First MOT cover

Subaru ETCo will cover the cost of the first MoT and in the unlikely event of a failure, will also pay for rectification repairs up to the value of £300 in total.

• Accident management service

Subaru ETCo will organise a courtesy car, liaise with the insurer and make sure the car is repaired by approved Subaru technicians, using only approved parts, and protecting the warranty in the event of an accident.

• Insurance excess cover

Subaru ETCo’s Accident Management Service will also cover the cost of any excess on the Subaru owner’s insurance policy, up to £300 per year, for three years.

• Winter wheel and tyre storage

After purchasing a spare set of wheels with winter tyres, Subaru dealers will keep them safely stored for the owner, for free, until he/she decides it’s time to make the change over.



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