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Volvo almost at John Lewis level for customer service

A six monthly survey by the Institute of Customer Service has put car brand Volvo as the fifth highest of all UK organisations.

It scored 88.2 out of 100, and came closely behind 4th ranked John Lewis, which scored 88.5.

Skoda was the only other car brand to feature in the top 10, coming 10th with 86.5.

The top three performers were ASOS with 91.6, then Amazon with 90.6, and First Direct with 89.

The ICS reported that in the automotive sector 31% of customers rated service much more important than price.

Automotive companies whose satisfaction scores are higher than the sector average of 80.9 have an average of 49% of customers who have recommended them, compared to 30% for companies who score below the sector average for customer satisfaction.



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Comments

  • iceage - 27/07/2012 17:06

    Well this is no revelation, as they only see three or four customers each day it is not difficult now is it! Q. Why are Volvo dealers banned from looking out of the window in the morning? A. Because if they did they wouldnt have anything to do in the afternoon!

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