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Ford launches new LCV aftersales agreement

Ford has launched a new commercial vehicle service level agreement which will aim to give customers a 24 hour turnaround on aftersales work.

The Transit24 dealers (Ford says there will be over 90 within its network of 200 LCV aftersales centres) will provide priority treatment for all urgent work and aim to complete vehicle-off-road repairs on the same working day, or within 24 hours.

As part of the scheme, dealers are expected to offer while-you-wait servicing, late night appointments at least once a week and an online service booking request response time of under 20 minutes.

Collection and delivery of vehicles can be arranged and every vehicle will leave the dealership washed and ready for work.

Jon Wellsman, Ford of Britain customer service director, said: "This initiative from Ford provides added value and convenience for our customers.

"Ford offers a class-leading range of commercial vehicles and technologies and with the most accessible dealer network in the country, the aim is to offer the best and most widespread care and assistance for Ford customers."

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