Last year Kwik-Fit Mobile announced it would be extending its service into the retail sector. In the last three months demand for the Mobile service tripled and Kwik-Fit is planning for a further tripling of business in the next 12 months.
Operations director Simon Lucas said: “As retail demand increases we will expand the size of the Kwik-Fit Mobile fleet. That expansion will benefit our corporate customers as it will mean a mobile unit and technician is even closer to a customer than they are now so offering further improvements in response times and service levels.
“A lot of our retail customers, just like our corporate customers, do not always have the time to visit centres to have tyre repair and replacement work undertaken. So we have made Kwik-Fit Mobile available to those people and demand is rapidly increasing.
“Convenience and an increase in the number of employees working from home is driving mobile demand.
“Once motorists have experienced our hassle-free mobile service they typically look to use it again and again.
"Vehicle downtime is significantly reduced and with many people leading a time-precious existence Kwik-Fit Mobile suits their work and lifestyle balance.”
Source: Fleet News
As editor, Tim is responsible for the media content, planning and production of AM's multiple channels (AM print and digital magazines, website, social media and contributing to our events planning). He interviews and writes about as many franchised dealer groups and UK divisions of motor manufacturers as possible, to explore the issues facing UK motor retail and understand what solutions dealers and suppliers are using to overcome these.
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