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Suzuki signs up for national codes of practice

Suzuki GB has signed up to Motor Codes, the organisation overseeing the UK's OFT-approved new car and service codes of practice.

Motor Codes was created following the success of the SMMT New Car Code which is now represented by 39 major car brands and commits subscribers to minimum standards relating to advertising, new car warranty administration, availability of replacement parts and has also greatly reduced complaints from new car buyers.

Subscribers to Motor Codes commit to providing their customers with honest and fair services including offering them open and transparent pricing prior to work being carried out as well as working with competent and conscientious staff.

Subscribers also need to ensure that in the event of a complaint it is dealt with quickly and in a straightforward way.

Motor Codes garages are accredited by the RAC who inspect them every two years with results then made available to the Public on the Motor Codes online garage finder.

This will prove beneficial to Suzuki customers as it further reinforces that its dealer network is responsible, professional and committed to government–backed customer service standards. Suzuki GB has 142 new car Dealers and a further 19 Authorised Repairers.

Motor Codes further proved its success during Q4 of last year when call referral software was implemented into garages across the network and a £5 million influx of new service and repair business was recorded in just three months.
 



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