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One third of UK buyers ready for online new car sales, according to GfK Automotive

Nearly one third (31%) of under 35-year-olds in the UK would buy a new a car directly via the internet, according to GfK Automotive, the market research company.

Of car buyers over 35, 28%, said they would buy a new car online. The results were based on 1,000 UK drivers.

GfK argues that the experience of going to a dealership is changing, with 80% of respondents believing they having all the information they need on a particular car before stepping into the showroom.

At the start of the Millennium, the automotive industry was confidently forecasting that new car buyers were about to enjoy the benefits of online purchasing. Unfortunately the predictions proved premature, but GfK believes this new research indicates a tipping point.

Damian Long, divisional director for GfK Automotive, said: “People now come to view a car model for reassurance and for a test drive - rather than to be sold to.

“BMW’s recent decision to make their new i3 electric car available to buy online is a significant event.

“With Mercedes-Benz also announcing plans for online sales in Germany by the end of the year and then Poland, buying cars directly from manufacturers via the web is only going to gather momentum.”

The BMW i3 can be bought online in the UK but customers will still visit a traditional dealership during the sales process.

Long said social networks are also playing an increasingly important role in the decision making process with 16% of under 35-year-olds using Facebook for research before buying a new car vs 2% of older drivers.

Long said: “Although they’re at different ends of the market, Renault’s Dacia brand is already selling its low-cost cars via the web in Europe to defend its leadership of the region’s budget vehicle market.

“And with the world’s biggest search engine set to enter the market in the US, the next place you buy a car may soon be Google. The move is set to revolutionise the market, improving transparency and empowering consumers as automotive pricing data becomes increasingly normalised and easily searchable.”

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  • Chris - 15/08/2013 17:20

    I bought my car via online and phone. 1. Go to local dealer and identify model/spec, and gain comparison price. 2. Look on web for dealers listing cheap base price 3. Ring up said dealers, find out what they have in stock/what value they'd give for my PX 4. Order car 5. Visit purchasing dealer for first time to collect car and sign final paperwork. Done this twice now and has been a hassle-free, hard-sell free process.

  • lauralou - 19/08/2013 11:05

    That's really interesting that they'll buy them online without even viewing the car! I'm a bit similar to Chris - Do some research online about what I'd like.... Call my used car dealer ( - always use these guys). See what they have in stock matching that and how much. Go away and research the prices... Spot of haggling with Co-Op and the car's mine.. I'd never solely buy a car online though!

    • Chris - 19/08/2013 11:17

      @lauralou - It's probably slightly different with a brand new car I guess - in theory there shouldn't be anything wrong with it at that point -last two of mine have been unseen purchases but brand new.

  • Frank Smith - 30/08/2013 07:49

    Buyers may get the information on line but in my humble opinion they will still want the confidence that they have the best deal, this will automatically lead them to contact a dealership to check this out. Even if they buy on line someone within the purchase will need to get the car from a dealership, I cannot see Manufacturers getting involved directly, Can you???

    • Chad - 03/09/2013 17:27

      @Frank Smith. People have been churning this statistic out for years (literally). Have a look a the CapGemini report on Automotive about 6 years ago. Buying habits will and have changed over time but it's going to be a slow slow process.

  • aaa - 12/09/2013 15:19