By Tony Willard

James Tew, iVendi director, believes this year’s challenge for dealers is to maximise all vehicle sales and finance opportunities: “They should take a thorough look at how they generate and handle leads, and make the most of all available tools.”

John Hughes, Mann Island Finance director, said: “A subtle but significant change in how dealers promote and deliver F&I will focus on delivering fair outcomes for consumers.”

Alan Carson, Northridge sales director, said: “More used car dealers will use PCPs to protect customers from negative equity and provide a faster change cycle than 60-month HP.”

Angela Barrow, Emac chief executive, said: “A greater commitment to innovation and nimbleness will become more important. Dealers will benefit from partners with imaginative technology.”

David Challinor, The Funding Corporation managing director, said: “People who have been held back from upgrading their car might find finance declined because of major lenders’ ever-tightening criteria.”