AM Online

Vauxhall ups van servicing offering

Vauxhall says it is going to "shake-up" the fleet aftersales sector with its revitalised Premium Van Centre offering,  with more than 90% of all UK businesses covered within a 30-minute drive time.

Its van fleet customers can expect diagnostics without appointment, lead times no longer than three days and a dedicated Premier Van helpline.

Vauxhall will also collect and deliver vehicles within a 10 mile radius (five miles within the M25) and offer a courtesy vehicle free of charge.

All Premier Van Centre sites will carry out Class 7 MoTs and have a five-tonne lift on-site.

Vauxhall's Premier Service Centres have to meet a strict selection criteria.  Only sites that can provide sales and service support and meet service level requirements can qualify for Premier Van Centre status.

Repairs are carried out at fixed labour rates with job sheets completed on the day the work is completed and invoiced within five working days, so no hidden or unexpected surprises.

Customers can also take advantage of a while you wait option when a repair is expected to be completed on the same day.

Once work is complete a 25-point safety check is carried out including all safety enhancements and software updates. 

Vauxhall also washes and vacs the van with every annual service and free fitting of wiper blades.

Richard Collier, Vauxhall's national commercial vehicle and B2B sales manager, said: "The enhanced programme brings industry-leading customer experience to Vauxhall Commercial Vehicle fleet customers with over 90% UK coverage. Our nationwide network of van experts will deliver the highest standards of skills and expertise whilst also helping fleets save time and money."
 



Click here for manufacturer best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.