The Government has got independent dealers and repairers "under the spot light" as a major source of complaints to Citizens Advice and so called consumer detriment.
On top of the changes to employment and consumer regulations, small and medium sized businesses are also finding themselves in a "legal minefield".
Philip Harmer (pictured), a lawyer and senior partner at Stormcatcher, is heading the launch of Business Support Services in a bid to what he calls, reset the balance.
Harmer says that currently almost 40% of businesses get themselves in hot water every year costing an average of £6,100, as well as time, stress and reputational costs.
Without easily accessible resources and advice on hand, otherwise avoidable issues, disagreements and complaints quickly turn into expensive problems.
“Essential professional help, support and information has become a luxury beyond the reach of many small and medium sized businesses, leading them to resort to Wikipedia and often spurious online self-help.”
The Business Support Service, described by Harmer as the “Citizens Advice Bureau for businesses” has evolved to meet this need; providing a ‘back office’ of documentation, contracts and guidance delivered by experts with in-depth legal and business experience, via advice and helplines.
Businesses have the option of either monthly or annual subscription, providing them with unlimited access to a wide range of resources including a fully outsourced HR and compliance department, covering employment, trading and consumer law as well as business advice, complaints handling and mediation.
In a bid to make Business Support Services as integral a part of every small and medium sized business as the PC and mobile phone, the service is available throughout the UK from £39.99 + VAT per month.
For further information call 0333 700 7676 or request a call back by emailing firstname.lastname@example.org.