Paul Brayley, managing director at Brayleys Cars, which represents a number of volume brands, including Honda, Mazda and Kia, agreed: “We want our suppliers to understand implicitly how our business operates, which in turn enables them to deliver more effectively. As our company expands, we want our suppliers to continue on the journey with us, so it’s a win-win situation.

“We don’t have a rigid policy on tendering. Brayleys is loyal to suppliers that provide an excellent service, as loyalty has to be earned over time. It’s very important that suppliers can deliver consistency of quality across multiple sites. We don’t buy purely on price, but rather value. We always look for quality and expertise that will influence and support our business positively.

“Brayleys takes a holistic view on how a supplier can add value to the business. If there is the opportunity for us to perform better or deliver more for our customers, then we may pay a premium.”

At Donalds, Grant’s position is similar: “More often than not, the availability and turnaround of supplying parts to a customer is a key factor in determining the downtime to that individual. Our aim is to keep any inconvenience to an absolute minimum for that customer.  A quick and reliable service by our partners is essential to our success as a dealer.”

For dealers looking to implement a more structured approach to procurement this year, the RAA is planning on providing new member opportunities.

“2015 will see some new vigour and share of voice from the RAA,” said Matthew.

“The test of time has not only shown the strength from the organisation, but also its dedication from the members to share best practise and improve retained margins from combined buying.”