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26% of motorists will pay more to ‘trustworthy garages’

AA Garage Guide’s director Olli Astley

Research by the AA Garage Guide has shown that 26% of motorists will pay more to visit ‘trustworthy garages’.

The research revealed that 26% of drivers paid more to visit a garage they trusted when they last serviced their car, while 22% went out of their way to visit an accredited garage.

However, 11% explained they were unsure of how much a service should cost and a further 9% were stung by unexpected charges during their most recent service.

A small 4% believed they had been overcharged and 3% believed they had been charged for non-existent problems.

With only 9% of motorists taking the time to shop around or compare costs. 

AA Garage Guide’s director Olli Astley (pictured) said: “As drivers tend to take great pride in their cars, it’s hardly surprising that so many are happy to pay a little bit more to visit a garage that they feel they can trust with their beloved motor. 

“But if you’re yet to become a regular at a particular garage or reckon your last service wasn’t up to scratch, you needn’t put the fate of your car in the hands of the gods. 

“Spend time checking out reviews before visiting a garage to sniff out any that might not measure up, as this will help save headaches further down the line.

"TrustPilot, Google Business and Reevoo all offer reliable reviews of many garages, so read up and steer well clear if you spot anything untoward. 

“An independent quality and standards accreditation, such as AA’s Certified Garages scheme or an IMI Accreditation, is a solid indicator of good customer service and proof of a garage’s commitment to delivering a high-quality service. 

“Do some research in advance and compare costs across a number of local garages before your next service.

"AA Garage Guide now offer a Guide Price feature alongside listings, giving you a better idea of how much you should be paying.

"This can help you anticipate costs – and identify potential rip-offs – allowing you to budget for your car’s next service more carefully.” 



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