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74% of motorists rely on independent garages for servicing and repairs, research reveals

Scott Hamilton

The majority of motorists rely on independent garages for servicing, MoT and repairs.

While the majority are loyal, 45% admitted that they dislike dealing with them to organise repairs and 33% find it more stressful than renewing their car insurance, according to research from’s managing director Scott Hamilton (pictured) said: “It’s no surprise that motorists dislike dealing with garages for servicing, MOT and repairs.

“Often they are worried about the cost of servicing or getting their car fixed, especially at a time when they face above inflation price hikes for insurance, fuel, parking and speeding fines.”

Over a quarter of motorists need help with choosing a reliable and trustworthy garage.

Of those that need recommendations, 11% of motorists will ring round to get the best deal; 7% will ask a friend; 4% will look up businesses online; and 4% will use an online comparison site.

The research also shows that just 26% of motorists will book a service when they receive a dashboard message prompt, while a third always have their car serviced after a certain amount of time eg 12 months. 

Just 19% of motorists will book a service after their car has reached a certain mileage.

Once their car is over three years old, the majority of motorists (82%) forget the service dates.

“Motorists are having to dig deeper into their pockets to run and maintain their vehicles,” said Hamilton.

“It certainly pays for motorists to carry out some research and shop around when they need to book an MOT, servicing or repairs.”

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