RTC launches remote check-in system contactless handover

RTC Automotive has launched a new software package that enables aftersales customers to check-in digitally for a contactless handover.

It allows customers to notify a dealership that their vehicle is on-site for booked servicing or repairs, using their own computer, tablet or smartphone – so they don’t have to come into contact with dealership personnel, or even use a shared device on site.

The system is designed to work alongside dealers’ existing processes and integrate with the current RTC dealership software package without adding to workloads.

To support dealers as they emerge from a difficult period, the new software is being offered to RTC customers free of charge through to the end of 2020.

Richard Robinson, chief operating officer at RTC Automotive Solutions, said: “This solution was developed around the genuine needs of dealers and their customers. Dealerships are already hard at work fine-tuning how their workshop businesses are run, installing distancing regimes and hygiene protocols. A true contactless check-in service not only fits with these activities, it provides the final link in the chain: safe key and vehicle handover.

“As we adjust to the new normal, many more customers will choose service options that avoid face-to-face contact or shared surfaces. Self check-in allows dealers to work within this environment and tell customers they have a true start-to-finish safety regime in place.”

When a booking comes in, the software sends the end user a secure encrypted link to the RTC check-in portal, which displays details of the work to be completed.

The customer can confirm costs, sign electronically to authorise the work, and download and print a worksheet – all using their own device.

Dealers can tailor the system’s confirmation message to give the customer clear instructions on the drop-off and key handover process in line with their safety procedures.