HEVRA, a provider of vehicle repair and maintenance information for electric and hybrid vehicles, has launched a customer mediation service as part of its offering to members.
The Alternative Dispute Resolution (ADR) Service is offered to HEVRA (the Hybrid and Electric Vehicle Repair Alliance) garage members.
It is through a partnership with the National Conciliation Service (NCS).
ADR is a means of settling disputes without resorting to the courts. Settlement of disputes is typically faster and cheaper for both the consumer and trader when using ADR.
HEVRA has a database that now encompasses a range of over 361 models, ensuring that technicians have access to the latest repair and maintenance information for plug-in vehicles.
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In this issue:
Key steps to effective communication
Filling blanks ahead of the next purchase
Managing private complaints and public reviews
'Don't be a stranger' is the message to EV buyers
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Author:
Tom Seymour
Freelance writer
Freelance writer for AM, Tom Seymour has been a specialist B2B journalist covering the automotive sector for over 14 years. He started his freelance career in 2015 and currently writes for a variety of automotive, business and technology publications.
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