Customer satisfaction secured a Dealership of the Year accolade for Bristol Street Motors Ford in Birmingham as the dealership received recognition from Lex Autolease.
The UK’s largest contract hire provider presented the dealership with the award at this year’s Lex Autolease annual Supplier Focus Day, citing the dealership’s proactive approach to customer satisfaction and consistent excellent performance throughout 2015.
Brian Naughton, general manager Ford Fleet and Commercials in Birmingham, said: “It’s been a great year for us and receiving this award has topped off 2015 brilliantly.
“We have had a fantastic working relationship with Lex Autolease for number of years. This year alone we have delivered over 850 new Ford vehicles with a number of high specification Commercial Vehicles and have consistently exceeded the target customer service satisfaction level set by Lex Autolease, so it’s fantastic to have our hard work recognised.
“Ultimately we have won this award due to our team’s commitment to customer service, which is always our number one priority when dealing with any customer, whether they are looking for one vehicle or thousands.”
Janette Richardson, senior manager purchasing and SMR, said, “This event is a great way to recognise our suppliers, and the key part they play in our business. We are extremely happy with Bristol Street Motors’ consistent performance throughout the year, and look forward to continuing this relationship into 2016.”