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Jardine looks for future customer service champions with new academy

External view of a Jardine VW centre

Jardine Motors Group is looking for the future stars of customer service with the creation of a new training academy.

The AM100 dealer group has launched a career initiative, a 12-month programme to attract a “new breed of employee” and “change perception of the motor industry”.

The programme is called The Jardine Academy.

Bradley Burgoyne, head of the academy, said: “Our brand new career initiative has been designed to inspire, mentor and nurture new colleagues to the business to provide the very best experience to our customers.

“The programme offers the perfect blend of personal and professional development, along with the chance to network with current Jardine professionals and build key relationships across the entire business.

“It is a fantastic opportunity for those who are looking to develop new areas of expertise with the aim of creating a long term career with Jardine Motors Group.”

Who Jardine is looking for

With an objective to find people with “passion, enthusiasm and a willingness to go the extra mile” for customers, Jardine Motors Group wants to hear from those with previous sales or customer service experience in different retail sectors.

There are 20 positions available in the programme.

Successful participants will officially become part of the academy in January  at the group’s seven Volkswagen retailers.

The academy programme

The programme will provide training and coaching in sales and aftersales, enabling candidates to experience different roles and develop skills within the automotive sector.

It will combine a range of learning experiences and draw on best practice from the automotive sector and other industries, giving a rounded view of what Jardine believes makes up retail excellence.

Trainees will be required to complete modules during the 12 months which will be delivered via a mix of formal training, informal learning, coaching workshops, e-learning, observation and practical on-the-job experience.

Clare Martin, HR director at Jardine Motors Group, said: “We believe our success is dependent upon our ability to embrace diversity within the work place and our people, who are our biggest assets.

“The automotive industry is booming with huge growth potential, which ultimately allows us to offer opportunities such as The Jardine Academy to people who don’t just want a job but a career that will see them progress in the future.

“With a great emphasis on team work, identifying individual potential and investing in employees’ future development, we encourage and support our staff to be the best they can.”

More information

To apply as an academy trainee, and to find out more about the opportunity please visit the website

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