AM Online

Change recruitment process to address gender imbalance in dealerships, says Motorvise founder

Fraser Brown, managing director, MotorVise

Dealers that seek to recruit salespeople with the "right customer-focused skills" can expect to improve the gender balance within their business, according to Motorvise founder Fraser Brown.

Brown says the modern motor trade is adopting a customer-focused approach and has moved away from the days of “testosterone-filled showrooms” where female customers and anyone who wasn’t a ‘petrol head’ could be left feeling uncomfortable and unwelcome.

During his time working at multi-franchise dealer groups, Brown increased the ratio of female salespeople by designing and holding bespoke recruitment days.

He said: “The wording of the adverts changed, and they were less about must-hit targets and performance. Instead, the emphasis was on promoting the role of a salesperson as host, with the aim of making the client feel valued.

“As a result, we recruited more people with the right customer-focused skills, a large proportion of which were women.”

Brown also changed the recruitment process by moving away from short, pressurised interviews to longer periods of assessment. He claimed this would "allow female applicants to feel more at ease and grow in confidence".

While the gender ratio continues to move in the right direction, one 2020 study found 28% of automotive sales are held by women, compared to 39% of roles across dealerships as a whole.

A 2021 Carshop study found that women feel ‘apprehensive’ about the used car buying experience and do not ‘feel comfortable’ shopping for a used car alone.

A survey of more than 1,500 members of the public run by Sytner Group's used car supermarket division found that, when asked about their preferred way of buying a car, 24% of male respondents said they would usually go in-store by themselves – and only 11% of women said the same.

The survey revealed that women are six times more likely to shop in-store with another person, than to shop alone.

Brown said: “It’s important to have a diverse and balanced workforce which allows dealerships to create a better experience for all its clients.

“Dealerships need salespeople with listening skills who provide clients with solutions, rather than leaving them feeling intimidated, ignored, or pressurised. If clients leave feeling valued, having had a good experience, they are much more likely to return or make a purchase.”

Nominations are open for the Cox Automotive’s Barbara Cox Woman of the Year award for 2022, run in partnership with Bauer Media’s B2B titles AM, Fleet News and Smart Transport.

The prestigious award, now in its fourth year, honours inspirational women within the UK automotive industry who demonstrate a commitment to innovation and leadership.

Nominations, including self-nominated, for the Award are invited from across the automotive industry and should be entered via by January 21, 2022. The winner will be announced on March 8, 2022 on International Women’s Day.

2023 AM Awards : get your entry in now!

Are you a potential 2023 AM Awards winner?

Whether it's Best EV Dealership, Independent Workshop of the Year, Best Dealer Group up to 10 sites) or Leader in Diversity and Inclusion, there is an AM Awards category for every UK automotive business.

We've opened the online entry system now. Your deadline for entries is February 24, so get cracking!

And mark your diary with the date of the AM Awards gala dinner: Thursday May 11, 2023, at Park Plaza Westminster Bridge Hotel in London.

Enter the AM Awards here

Click here for talent & people best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.