Hendy ramps up regional revamp with 20 general manager hires

Hendy Group has appointed 20 new general managers as part of a major shift to a regional operating model, which went live on April 1.

The restructure sees the creation of three new divisions—Central, West and East—designed to drive operational efficiency, boost collaboration and enhance customer experience across the group’s network of more than 60 sites.

Each general manager will oversee daily operations at dealership level, reporting into one of three new regional operational directors. the move marks a key phase in hendy’s strategy to scale its performance and future-proof the business.

The roles attracted more than 450 applications, with a mix of internal and external candidates, which the group said reflects its reputation "as a leading employer on the south coast".

Internal promotions and fresh thinking from outside the group

Sarah Martyn, Hendy director of people and organisational development (pictured), said: “We’re proud to offer more than just jobs.

"For those who share our drive for high performance, Hendy offers a long-term career with access to world-class learning and development.

"Internal promotions filled a number of these roles and we’re also pleased to bring in fresh thinking from outside the group.”

Founded in 1859, Hendy now represents 23 vehicle brands and employs more than 1,500 people.

Chief executive Paul Hendy added: “This is a landmark moment for us.

"While we’ve been around for over 160 years, this shift in structure feels like a fresh start.

"The new model is already unlocking new opportunities to improve performance and deliver the standout customer experiences that define the Hendy brand."

Hendy strengthened its operational board in February with the appointment of two new members and role changes for two others as part of this transition to a new regional operating model.

Chief operating officer Duncan Mcphee also joined Hendy back in October to help drive forward the group's ambitious growth plans.