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Protecting your customers’ investments

Advertisement feature from Premia Solutions

Premia Solutions has gained 16 years’ worth of experience in developing bespoke, white label insurance solutions for some of the UK’s largest dealer groups. With ​​market leading products designed specifically to meet your customers’ needs, Premia finds itself ahead of the field, through its product offering and market leading dealer development. Through working in partnership with its dealer groups, Premia provides first class customer service and customer retention tools, which maximises profitability for its dealers.

We know it’s important for you that your customers feel that they have had the highest level of customer service, and how this correlates with profitability and customer retention. Not only are our dealers able to take advantage of the short-term revenue through the sale of an add-on products, but once a claim is authorised, our dealer specific systems provide the dealer group the option to automatically return the customer to the selling dealer. This can be for tyre replacements, along with alloy and bodywork repairs. This generates further revenue for the service department and ensures that the customer’s experience of the product, Premia, and the dealer is seamless from the minute they drive the vehicle away.

Your customers can take advantage of our ‘all device capable’ online claim system, which allows a customer to quickly and conveniently register a claim and track its progress through the assessment process, whilst at work, home, or on the move. This provides a high level of confidence in the product from the customer, which will result in repeat sales in the future.

In addition, our dealers benefit from prospecting opportunities by increasing the number of visits a customer makes to the dealership during their ownership cycle. Also, when the customer is at the end of the term or decide to purchase a new vehicle, it means that our dealers spend less money preparing vehicles to be re-sold.

We recognise how important management information is, and how this can allow a dealer to analyse their current performance, forecast it’s potential, and agree a development plan to maximise is profitability. That’s why we offer our dealers live, up to date information about how many policies have been sold during a given period, how many claims have been made, and even the revenue generated by the service department from returning customers.

Our dealers are supported by our highly trained development team who analyse performance, forecast the potential, make recommendations, and agree actions to help maximise their profitability. And our mission is to provide innovative and market leading products that represent value for money, with the best dealership and administrational systems, all supported by outstanding customer service and dedicated dealership development to ensure that your customers return to your dealership time after time.

Conrad Gamble, Managing Director, Premia Solutions.

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