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EMaC – Helping Dealers deliver sustainable profit in uncertain times
EMaC is the UK’s leading Aftersales Partner; working with over 500 dealer groups and 15 OEM endorsements. We drive an aggregated £250M of aftersales revenue into the UK network, annually, through our range of solutions.
At EMaC, our principal aim is to help our dealers maximise their aftersales performance and we are continuously thinking of new ways in which we can do this. We look at the aftersales market from the view of our dealers but also from your consumers’ perspective. Through our focus groups we listen to what consumers want from the vehicle retailing and servicing experience, and we see it as our job to share that with you!
Drive Now, Pay Later: BOOST your Amber & Red work conversion over the winter months
An interest-free facility for consumers to budget amber and red work into monthly instalments over a flexible repayment period, Drive Now, Pay Later can also be used for up-sell opportunities identified in the dealership.
This is an excellent consumer journey as it provides a choice of options, for often unexpected and unwelcomed outlays, which will ease the burden on a family budget. Consumers receive and expect flexible payment offers in their retail experiences on the high street and online, and now you can offer it to them in the dealership.
Drive Now, Pay Later is also a highly transparent performance improver for your Aftersales team with an easy to implement platform, intuitive process and detailed MI; all accessible via the EMaC Evolve platform.
Lifetime Warranty: Offer your consumers a relationship for life – Stand out from the crowd!
Lifetime Warranty makes a major statement to your consumers about the quality of your stock. This drives more website visits, more listing views, more consumer confidence and ultimately more sales driven by quality, and not on price.
How does it work?
Lifetime Warranty requires the plan holder to have their vehicle annually inspected and serviced by the supplying dealer, putting you in full control of quality management. From taking confidence in owning the process, you can give the consumer peace of mind.
Lifetime Warranty is a powerful retention tool and our experience proves it will provide:
- Increased service income
- Increased warranty/breakdown repair income
- Increased add on sales income
- Increased repeat car sales
- Retention for the following keeper of the vehicle (as Lifetime Warranty is transferable)
Service Plans: Don’t forget the basics this winter
Your consumers want Service Plans!
All our research tells us that an affordable, flexible and tailored approach to servicing costs is a big tick for your consumer experience. 1.7 million consumers in the UK benefit from an EMaC supported Service Plan and they renew year after year.
The main reason consumers do not take a Service Plan is because one is not offered to them. Do not allow your business to fall behind this winter, get the basics right!
Every Service Plan sold is, on average, 3 years of service revenue committed to your business. Plus, our research shows that consumers are more likely to take upsell opportunities when they are not faced with a cash outlay on the day.
Tel: 0330 099 6826