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Capita urges garages to ‘think twice’ before fitting parts supplied by customers

2 IAAF breakfast network meeting

Capita has urged garages to think twice about fitting a part supplied to them by a customer and not from a traceable supply route, at the IAAF’s latest network breakfast meeting.

The meeting, which took place on April 21 at Valeo Service UK, Redditch, addressed the big issues affecting the automotive aftermarket, with internet parts dominating discussions.

Jeff Bradshaw of Capita (pictured, image 2) said garages had a duty of care to motorists to ensure that any work is carried out with reasonable care and skill, and that consumers are entitled to expect that parts are of satisfactory quality and fit for purpose.

IAAF chief executive Wendy Williamson said: “There is still much confusion when it comes to parts sourced by the motorists over the internet, but through all the debate, the clear message to garages from IAAF is: Don’t fit parts of unknown origin.”

Williamson also highlighted at the event the Federation’s increased dialogue with motorists and garages on the continual misinformation provided by dealerships on vehicle warranties under block exemption regulations.

“The IAAF continues to work tirelessly to promote the independent aftermarket and we have forecasted the increased aggression from vehicle manufacturers for some time. With the support of our members, who continually feedback to us examples of this misinformation, we are able to head them off quickly and find a resolution that benefits the entire automotive aftermarket and motorist,” Williamson said.

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  • The Motorman - 07/05/2015 14:16

    There are plenty of credible businesses supplying aftermarket genuine and OE matching quality automotive parts through various internet based selling portals/ sites. I think Wendy Williamson's message is write "Know what you are buying and from whom"

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