A digital academy for dealers has been launched by Cap HPI to help them operate more efficiently and profitably.
The online academy provides guidance on how to use the latest digital tools, share best practice and develop staff.
Content is aimed at sales administrators who have to follow strict processes, which vary according to industry sector and manufacturer.
Shannon Gravestock, dealer revenue development manager at Cap HPI and academy manager, said: “Part of my role is to ensure dealerships are following the correct processes when running provenance and mileage checks.
“This new training portal introduces a modern and digital approach to doing this and allows dealerships to integrate it within their existing systems and in tune with their customer relationship programmes.
“The system has been designed to benefit the running of individual dealerships and to keep costs to a minimum, monitoring process to ensure staff are performing efficiently and within accepted guidelines.”
The software, from learning management system developer Litmos, enables users to benchmark against best practice methods and identify areas for improvement.
The package itself includes instructor-led training, learning paths, reports, dashboards and surveys and feedback. It is designed to grow and adapt in line with training needs.