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Opinion
Recognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Opinion
How to uphold your business's brand persona post-lockdown, guest opinion
After almost three months of shuttered showrooms, the Government’s easing of lockdown restrictions meant car dealers in England were able to reopen their doors from June 1, Northern Ireland June 8 and Wales just this week.
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Opinion
Could COVID-19 cash crisis feed car subscription trends? Guest opinion
Could a shortage of cash and heightened consumer caution in the wake of the COVID-19 coronavirus crisis help to fuel a shift towards car subscription?
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Opinion
Saker: Social distancing made collecting a new car surreal
Professor Jim Saker, director of the Centre for Automotive Management at Loughborough University’s Business School, reveals his car-buying lockdown experience
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Opinion
Data from EVs could prove the difference between profit and loss, opinion
A new type of customer has emerged, the super-savvy, super-confident. These are the people buying pure electric vehicles (EV) during a pandemic, giving double digit growth in a market which is otherwise hardly moving.
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Opinion
Car buyers may be waiting for better post-lockdown incentives - opinion
Michael Woodward, Deloitte's automotive industry leader, gives his take on the new car market as the UK government eases coronavirus lockdown restrictions.
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Opinion
OEMs must make the motor retail supply chain fit for the 2020s - opinion
ICDP managing director Steve Young believes now the time is ripe for carmakers to address over-supply and develop a lean, flexible vehicle supply chain for dealers
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Opinion
Carmakers need UK Government support to avoid 'carmageddon', opinion
With COVID-19 bringing a 'Perfect Storm, Part 2' to UK automotive Professor David Bailey wants to see Government support to save the flagship manufacturing sector.
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Opinion
The long-term outlook for motor retail - insight from BDO
Steve Le Bas, head of motor retail at advisers and accountants BDO, shares his views on some of the likely developments ahead for car dealers after UK society comes out of the COVID-19 national lockdown.
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Opinion
Prioritise customer service excellence post-lockdown - guest opinion
Jo Causon, chief executive of the Institute of Customer Service, writes about how businesses must build the confidence of shoppers again.
