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Where will most focus in 2018 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.
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Where will most focus in 2018 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.

  • Renewing existing customers = 65.4%
  • Conquesting new buyers = 34.6%

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Previous questions

Where will your focus in 2016 be: on renewing your existing customers or on conquesting new car buyers? Please leave a comment

  • Renewing existing customers = 64.5%
  • Conquesting new car buyers = 35.5%

Do you expect your used car margin to increase or decrease in 2016?

  • Increase = 30.1%
  • Decrease = 69.9%

Will the ongoing emissions concerns have a negative impact on car brands in the UK in 2016?

  • No = 22.6%
  • It's unlikely = 20.8%
  • It's likely = 19.0%
  • Yes = 29.2%
  • Who can tell? = 8.4%

Will you invest more, the same, or less, in training and developing your company's managers in 2016? Please leave a comment

  • The same = 18.2%
  • Less = 29.9%
  • More = 51.9%

Would providing transparency of transaction prices for the consumer be an advantage or disadvantage for new car retailing? Please leave a comment.

  • An advantage = 63.4%
  • A disadvantage = 24.8%
  • Unsure = 11.8%

Is the new Consumer Rights Act likely to improve your complaints procedure? Please also leave a comment.

  • Yes = 41.9%
  • No = 41.9%
  • Not sure = 16.3%

Will the emissions scandal damage the reputation of the Volkswagen Group cars in the UK in the long-term?

  • Yes = 66.1%
  • No = 33.9%

What is your dealership's average used car days in stock before retail or decide to trade? Please leave a comment anonymously if you wish.

  • 1 to 14 days = 15.4%
  • 15 to 30 days = 8.1%
  • 31 to 45 days = 18.0%
  • 46 to 60 days = 25.3%
  • 61 to 75 days = 11.0%
  • 76 to 90 days = 8.4%
  • 90+ days = 13.7%

What impact do you expect the four-day deferral period to have on your GAP sales?

  • None = 11.7%
  • We don't sell GAP = 9.1%
  • It will help us increase GAP sales = 8.4%
  • It will decrease sales slightly = 25.3%
  • It will decrease sales significantly = 45.5%

What percentage of your new car business each month is pre-registrations?

  • None = 13.7%
  • Up to 5% = 13.7%
  • 6 - 10% = 20.3%
  • 11 - 20% = 24.7%
  • 21 - 30% = 8.4%
  • 31 - 40% = 4.8%
  • More than 40% = 14.5%