AM Online

Polls

Where will most focus in 2019 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.

Where will most focus in 2019 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.

  • Renewing existing customers = 73.3%
  • Conquesting new customers = 26.7%

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Previous questions

What is your dealership's average used car days in stock before retail or decide to trade? Please leave a comment anonymously if you wish.

  • 1 to 14 days = 15.4%
  • 15 to 30 days = 8.1%
  • 31 to 45 days = 18.0%
  • 46 to 60 days = 25.3%
  • 61 to 75 days = 11.0%
  • 76 to 90 days = 8.4%
  • 90+ days = 13.7%

What impact do you expect the four-day deferral period to have on your GAP sales?

  • None = 11.7%
  • We don't sell GAP = 9.1%
  • It will help us increase GAP sales = 8.4%
  • It will decrease sales slightly = 25.3%
  • It will decrease sales significantly = 45.5%

What percentage of your new car business each month is pre-registrations?

  • None = 13.7%
  • Up to 5% = 13.7%
  • 6 - 10% = 20.3%
  • 11 - 20% = 24.7%
  • 21 - 30% = 8.4%
  • 31 - 40% = 4.8%
  • More than 40% = 14.5%

How is your dealership planning to validate driving licences when the paper counterpart of the licence is abolished on June 8?

  • DVLA premium rate hotline = 6.4%
  • DVLA’s View Driving/Share Driving Licence = 40.4%
  • Access to Driver Data scheme = 5.5%
  • Daily rate insurance solution = 11.0%
  • Photo card licence and customer signature = 17.4%
  • No plans yet confirmed = 19.3%

Do you plan to acquire or dispose of any dealerships within the next 18 months?

  • Acquire = 43.6%
  • Dispose = 32.3%
  • Maintain the status quo = 24.1%

Has your service retention improved in the last two years?

  • No = 40.6%
  • Yes = 59.4%

Have your used car sales suffered because of the new car market?

  • No = 43.5%
  • Yes = 56.5%

Do you operate a loyalty reward scheme that encourages customers to share their experience?

  • Yes = 25.0%
  • No = 41.7%
  • Not yet but considering it = 33.3%

Do customers buy cars from you because of your brand, or the manufacturer's? Please leave a comment

  • My dealer brand and reputation = 35.1%
  • The manufacturer's brand and reputation = 51.4%
  • It's about the product, not the brand = 13.5%

Will new car profits increase or decrease in 2015? Please leave a comment

  • Increase = 12.2%
  • Decrease = 73.2%
  • Stay flat = 14.6%