Our Mondeo has already had one trip to Ford dealer TC Harrison in Peterborough and is due to make a second shortly. The first was to investigate its weak pneumatic struts on the tailgate and a mysteriously sticking driver’s door window.
Service reception was very polite when we dropped the car off, and phoned us later to say it found no fault with the window but the boot struts would be replaced under warranty once the parts were in the next day.
It even quoted to replace two kerbed alloy wheels, as asked.
The next afternoon, TC Harrison called to say the car was fixed. Again, service reception was efficient and polite when we collected it. The warranty experience was painless.
However, the dealer had missed an easy up-sell opportunity.
The Mondeo’s dash display has been indicating ‘service-oil’ as the car is approaching its 12,500 mile service interval, which could have prompted a switched-on technician to try to book us back in for the service.
But that’s a minor miss, as a few days later we booked it in to TC Harrison for the service anyway.
Having completed a service request form on its website, we got a call back within a couple of hours from the group, informing us of the £170 service cost and asking if we’d like to make a booking.
Having spotted and taken advantage of its website offer for collection and delivery, the service has had to be put back by a fortnight due to limited availability. We’ll report on that next month.