Review
We wrote last month how we’d had an excellent experience when calling Donalds Mazda in Peterborough to book a service for the Mazda3 we’ve been testing for a year.
Having been handled so well over the phone, our expectations were set high.
And we weren’t disappointed.
The dealership is a city centre site, shared with an Alfa Romeo franchise, and with space at a premium.
Nevertheless, access and parking wasn’t a problem. Service reception was wel-coming, and the drop-off was done quick and efficient once service adviser Claire re-confirmed our requirements, contact number and double-checked whether there were any faults or issues.
A few hours later Claire phoned to say the car was in the workshop where the technician had completed a free vehicle health check, and she could reassure us there was nothing to report.
Then came a gentle and professional upsell, as she advised us that now the car was a year old it could benefit from a £29.99 air-con service.
A little later Donalds called again to inform us the service was complete and the car was ready – a full hour ahead of when we had said we’d need to collect it.
On arrival at service reception, Claire was busy so a colleague dealt with us.
We were again dealt with professionally, given the service checklist and copy of the digital service record, before being presented with the bill for £216.89.
The car was washed and leathered.
Overall, the experience was a demonstration of best practice.
As first time customers we felt respected, valued and kept well informed of progress – a fitting end to our year with the Mazda3.
As editor, Tim is responsible for the media content, planning and production of AM's multiple channels (AM print and digital magazines, website, social media and contributing to our events planning). He interviews and writes about as many franchised dealer groups and UK divisions of motor manufacturers as possible, to explore the issues facing UK motor retail and understand what solutions dealers and suppliers are using to overcome these.
Factsheet
- Price
- Mazda
- Engine
- 3 Sport
- Performance
- Transmission
- 2.2
- Efficiency
- 148
- RV 3yr/30k
- Start mileage
- 9.2 sec
- Current mileage
- 52.3
- Key rivals
- 144g/km
- 0000000000000000000