Dealer profiles
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Dealer profiles 7 NovAlan Day Volkswagen MD Paul Tanner on dieselgate, rising wages and terrorism
Dieselgate, rising wages and even terrorists have hurt his business, believes MD Paul Tanner. 'Our model needs to change,' he says.
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Dealer profiles 16 JunClive Brook Volvo MD on going it alone
Clive Brook explains how acquiring two Volvo showrooms from his former employers left him ‘battle-hardened’.
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Dealer profiles 4 MayHow niche car dealer Norfolk Motor Group took on the nationals
Norfolk Motor Group managing director Grant Long explains how the car dealer group used customer service to build loyalty and stamp its authority on the area.
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Dealer profiles 9 AprLondon Morgan gives sports car customers the Savile Row treatment
London Morgan has turned its small size to its advantage with highly focused customer service and imaginative promotions.
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Dealer profiles 2 MarGlyn Hopkin MD Fraser Cohen on building the car dealer brand through training
Glyn Hopkin managing director Fraser Cohen on how the car dealer group's staff training delivers a loyal customer base and a thriving business.
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Dealer profiles 4 FebMeridian MD Mark Robinson on why it won’t grow too big too fast
Managing director Mark Robinson explains Meridian Motor Group’s rapid recent growth and how he and his staff will unite the business under the Vantage brand.
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Dealer profiles 13 JanLookers chief Andy Bruce: ‘The market has more growth in it’
Lookers' chief executive, Andy Bruce, and managing director, Nigel McMinn, give their predictions for the car market, and talk about how Lookers increases customer satisfction, the benefits of blended retailing and new remuneration models for salespeople.
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Dealer profiles 25 NovMichael Edwards: why the top MG dealer prefers a low-tech approach
Michael Edwards Group, the most successful MG dealer in the UK, illustrates the benefits of a low-tech approach.
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Dealership galleries 18 AugKnights Group - North site in Stoke on Trent (2014)
Ian Dow, Knights' aftersales director, provides a look around the group's Stoke site.
