The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio available to car retailers.
Manufacturers offering distance sales on how dealers can maintain customer relationships when cars are bought online and delivered to the door
From still images and 360-degree videos to virtual test drives and guided F&I browsing, dealers need ways to help remote customers complete buying journeys
As online car sales increase, dealers should be aware of exactly what counts as a distance sale and what additional rights the legislation grants to consumers.
How can UK car dealers use digital tools to expand their geographical reach and the customer bases they serve?
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
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