edm group
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Opinion 8 FebGuest opinion: Data management can drive a better reputation
Record new car registrations during 2015 suggest that the UK marketplace is thriving, but research undertaken by EDM with dealers and their customers demonstrates that there continue to be concerns over the level of customer service provided by dealers and manufacturers.
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Market Insight 7 Jul
Dealers expect heavy investment in technology to boost customer service levels
Two-thirds (64%) of car dealers expect their sector to invest heavily in technology to help deal with the continued growth in car sales – with a focus on customer service.
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Market Insight 18 Jun
‘Car dealers optimistic about future sales’
63% of car dealers expect sales to increase over the next 12 months, according to research from information management specialists EDM Group.
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Supplier News 8 Jun
Nearly half of car dealers expect levels of paperwork to increase
Car dealers expect the amount of paperwork handled by dealerships to increase over the next three years, according to research by EDM Group.
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