The automotive industry has jumped two places from its previous position at the bottom of an industry league table for customer service.
The automotive industry is getting worse at treating customers well and is has come bottom of a league table for the best service and customer experience.
Only the insurance sector scores lower than the automotive industry in terms of providing the best service and customer experience.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues