The Motor Ombudsman
Bid to license the motor retail industry looming as Government comes under pressure
A bid to drive the UK Government to introduce mandatory licensing of motor retailers is being prepared by consumer protection groups who are concerned about high levels of complaints in the marketplace.
consumer protection
28 Mar
10 Minutes With...Bill Fennell, chief ombudsman at The Motor Ombudsman
AM interviews Bill Fennell, head of The Motor Ombudsman, who discusses the heighted regulatory scrutiny, the watchdog's plan to introduce artificial intelligence to manage an ever-increasing case load and the ombudsman's role in the adoption of EV technology.
Compliance & risk management
12 Feb
Motor ombudsman reports complaints about EVs rise as sales increase
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
EV and hybrids
18 Apr