The Motor Ombudsman
-
Car Dealer News 28 NovCrown Suzuki sales executive clinches top prize in Motor Ombudsman Star Awards
Luke Laurence at the Crown Suzuki dealership in Hendon, North London, has become the first individual to win The Motor Ombudsman’s National Garage Star Award.
-
Aftersales 18 AprMotor ombudsman reports complaints about EVs rise as sales increase
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
-
Latest News 4 AprCar buyers warned of 'short-lived' savings when buying from private sellers
Car dealers should be working to promote the benefits of condition and history checks, warranties and consumer rights as two-fifths of motorists consider turning to a private seller in an effort to buy a bargain used car in 2023.
-
Car Dealer News 7 FebMajority of EV complaints relate to sales or aftersales process
Issues relating to the purchase process or the service received from a dealer after buying a car sparked the majority of consumer complaints about EVs.
-
Aftersales 12 JulSix in 10 car repairers expect to raise prices to restore profitability
Independent garages and franchised dealer workshops are feeling the strain from the cost of living crisis, as their energy costs bite while some motorists are cutting back on maintenance spend.
-
Market Insight 14 JunSoaring fuel prices push buyers towards EVs
Rising fuel prices have made almost half of car buyers more likely to switch to an electric vehicle (EV) for their next purchase.
-
Aftersales 6 AprCar owners consider missing or delaying service as living costs rise
More than half of car owners without a service plan are considering delaying or missing their vehicle’s annual service this year, as living costs rise rapidly.
-
Market Insight 2 FebDealers come under pressure as ombudsman eyes electric vehicle complaints
One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
-
Aftersales 11 JanStaff shortage tops list of concerns for garages and workshops
The recruitment and retention of mechanics and MOT testers is set to remain as a key challenge for garages and workshops this year, according to The Motor Ombudsman.
-
Car Dealer News 1 NovThe Motor Ombudsman celebrates fifth anniversary
The Motor Ombudsman has handled more than 250,000 enquiries and worked on 25,000 cases since it was established five years ago.
-
Digital Marketing 16 Aug
Car retail must focus on social media as 'mouthpiece' for vulnerable customers
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
-
Aftersales 13 AugDealers should extend opening hours to capitalise on MOT demand
Dealers should consider extending the operating hours of their workshops to handle the anticipated demand for MOTs, following the end of the six-month coronavirus extension period.
-
Latest News 18 FebThe Motor Ombudsman extends reach beyond UK mainland
A total of 80 independent garages and franchised dealerships outside the UK mainland have renewed their commitment to abide by The Motor Ombusman’s Codes of Practice.
-
Supplier News 27 NovMotor Ombudsman adds EV servicing register to Garage Finder app
The Motor Ombudsman has added a new search facility to its Garage Finder to allow owners of electric vehicles (EVs) to more easily find and identify accredited businesses to service and repair their car.
-
Supplier News 19 SepThe Motor Ombudsman introduces new course on distance car sales
The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio available to car retailers.
-
Finance 18 JulMotor Ombudsman celebrates vehicle warranty code's 10th anniversary
More than 2,800 consumers have complained to The Motor Ombudsman (TMO) in the last 2.5 years about warranty products they've been sold.
-
Car Dealer News 23 MayMotor Ombudsman campaign encourages communication before complaints
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
-
Latest News 25 AprThe Motor Ombudsman hits 25,000 views on Knowledge Base site
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year, with service and repair complaints advice receiving top views.
-
Aftersales 27 MarJust 53% of motorists aware of extended warranties, says Motor Ombudsman
A YouGov survey commissioned by The Motor Ombudsman has revealed that 47% of car owners are unaware that they can extend the vehicle manufacturer’s warranty once it expires.
-
Supplier News 30 JulWarranty Assist joins The Motor Ombudsman's Motor Industry Code of Practice
Warranty Assist has joined The Motor Ombudsman's Motor Industry Code of Practice for Vehicle Warranty Products in a bid to give car owners "added peace of mind".
