A highly commended entrant in this category last year, Pebley Beach was nominated for this year’s AM Awards by Hyundai, having taken the crown as its best dealer for aftersales in 2014.
In an increasingly fragmented aftersales marketplace, service plans can mean the difference between keeping your customers for aftersales support and future car sales and seeing them slip away to the wider market.
Managing director of the International Car Distribution Programme Steve Young is the latest speaker to be confirmed for the AM Aftermarket Conference 2015.
The average UK car dealer finished the year strongly making a profit of £27,000 in December, an improvement of £5,000 over the prior year.
Customer retention and return, and how proactive marketing and innovative communications strategies can help reduce drain among existing customers will be the focus for Adam Goran, of Grass Roots at the AM Aftersales Conference 2015.
The hunt for the UK’s best young automotive apprentices will start on February 9, with the opening of online registrations for the 2015 Institute of the Motor Industry Skill Auto competition.
"A shift in the average age of vehicles in the car parc has changed the whole landscape of the automotive aftermarket" says director at Trend Tracker Chris Oakham, who will explain the challenges the franchised dealer sector faces in this area at the AM Aftersales Conference 2015.
International Motors Group, the official importer for Subaru, Isuzu and Great Wall in the UK, has announced the 2015 launch of its ‘ProParts’ range of automotive service and upgrade items.
Consumers' lack of confidence in repair standards is partly to blame for nearly half of motorists admitting they drive cars knowing they are faulty.
Continuing its special reports into the service, maintenance and repair market WhoCanFixMyCar.com begins 2015 with a look back at dealer performance, as judged by consumers, in 2014.
A new independent garage cooperative network has been launched promising what has been called a unique approach to vehicle maintenance for fleet and retail customers.
Many women drivers are not able to care for their cars properly because they don’t know how to choose a garage or technician they can trust, research released today reveals.
Bridgestone’s new UK managing director is Robin Shaw, who replaced John McNaught with responsibility for UK, Ireland and the Nordic countries.
Honda’s franchised dealer and service network once again leads the way for retaining customers for routine servicing in the UK.
Motor Codes launched a new code of practice for warranty providers this summer, after several high-profile failures. Automotive Management asked suppliers about its impact
Car dealers can reach the ‘holy grail’ of organic upselling by analysing information they already hold on customers
Car dealers and service workshops need to be aware of the business opportunity in tyre pressure monitoring systems, mandatory on all new cars sold in Europe from November 1.
A campaign, aimed at women, on the importance of regular car maintenance is being launched by the Institute of the Motor Industry.
Parts distributor Euro Car Parts has announced that 14 of the 27 branches it acquired from KPMG, the administrators for Unipart Automotive, are open for business.
Profit sensitivity is highlighted in the new performance figures released today by ASE.
Products such as GAP insurance and warranty cover provide valuable income for car dealers. Here, experts share their advice with AM readers on how to sell them.
In a special report into the repair sector, WhoCanFixMyCar.com explodes some of the most long-standing myths on the prices charged by franchised dealers compared to the independent sector. And how often do consumers choose the cheapest option?
In the first of a regular series on AM, WhoCanFixMyCar.com compares the three German premium brands: BMW, Audi and Mercedes-Benz.
Half of Britain’s motorists neglect vital vehicle maintenance checks including oil, tyres and lights – all essential to ensuring the safety of their cars.
Nationwide Accident Repair Services has won a competitive tender for a contract with Allianz Insurance worth around £10m annually.
