At Cargiant we are looking for enthusiastic and customer focused individuals to join our After Sales team in the Customer Services Department. Working as an After Sales Advisor you will deal with all customer queries and complaints regarding their purchased vehicle.
With an average of 900 – 1000 cars sold per week, as a an After Sales Advisor you will play a pivotal role in keeping our customers satisfied with their new car.
Manage customer complaints in a positive and professional manner
Negotiate diagnostics and authorise repairs/parts prices for all vehicles
Delegate repairs and use outside contractors such as Halfords auto centres, main dealers, exhaust, tyre & MOT centres and any other recommended repair specialist
Negotiate and authorise refunds of insurance products
Full and valid driving licence
Excellent communication skills
Confidence, enthusiasm and pro-activeness
The opportunity to progress internally and a longevity of career
Monthly team performance based monetary bonus
Great company benefits (Onsite gym, subsidiary on site restaurant prices, vehicle purchase discount, Ride to Work Scheme, childcare vouchers, company pension with AVIVA, Employee Assistance Programme and more)
The opportunity to work in the award-winning World's Largest Car Supermarket
Cargiant is officially the largest car dealership in the World and we opened our doors to the public in 1976 with the mission to change the car buying process forever. For over 40 years our customers have come from all over London and the surrounding areas because they trust us to remove the hassle, eliminate the stress but more importantly save them both money and time.
As a Cargiant employee you’ll be based at the heart of Cargiant, a 48-acre site (equivalent to 30 football pitches or 720 tennis courts!) based in North West London. Having built its reputation on retailing great product at unbeatable prices, Cargiant has been instrumental in changing the perceptions of the used car sector, and are committed to offering their expert and friendly advice
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