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HOB/General Manager

  • Job added:   24 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-377920
  • Company :   Marshall Motor Group

Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way


The Role

We are seeking a General Manager to join our Toyota division and manage our Worcester dealership. This role will see you lead day to day operations across the site including full accountability for dealership financial performance and line management of the dealership leadership teams. Reporting to the Franchise Director this role is offered on a full-time, permanent basis, and offers the right candidate a chance to join a successful group with high employee engagement.


What are the key accountabilities?

As a General Manager, you will have overall accountability for people and financial performance for our Toyota Worcester dealership. With support from your Franchise Director and corporate support functions, you will:

  • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
  • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee the sales and aftersales divisions, ensuring performance meets or exceeds budget
  • Set financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are met
  • Accurately finalise dealership reporting, in line with group reporting frameworks
  • Develop and roll out dealership marketing and publicity strategies to support objectives
  • Support the dealerships to consistently achieve high levels of customer satisfaction
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

Do I need experience?

Given the nature of this role, it is preferred that you have previous experience at a Head of Business/Dealer Principal/General Manager level. Manufacturer experience with Toyota would be beneficial, but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:

  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
  • Strong analytical and problem solving skills, with the ability to foresee potential barriers
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

Why Marshall?

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

  • Company vehicle provided
  • Colleague discounts on new and used vehicle purchases, parts and servicing
  • MAVTA reward and recognition awards
  • Marshall Rewards discount shopping portal
  • Life assurance at no cost to you

If this sounds like you, click ‘Apply Now’ to submit your application.

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