Parts / Customer Service Advisor

Role:  Trainee Parts Advisor/Customer Service Agent

Location: Bridgend

Salary: Up to £21,000 per annum, with company benefits

Are you interested in Cars? Love speaking with people and giving excellent customer service?

This could be the job for you!

The job of a Trainee Customer and Parts Advisor

As part of a team of specialist Customer Service and Parts Advisors you are the face of our Bodyshops. You will receive training to be able to book customer cars in for repair/attention, prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

Also covering Parts is important to our business. Once fully trained you will be responsible for the day to day running of the parts department, covering holidays and absence. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with internal customers.

You will be utilising your sound knowledge and interest of vehicle layout, parts catalogues and computer stock lists, you’ll also ensure our pricing structures are kept up-to-date, and that stock is always secure and well maintained.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Trainee Customer and Parts Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

•    free life assurance
•    well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
•    discounted, flexible Gym memberships
•    exclusive employee vehicle-leasing schemes 
•    pension & save-as-you-earn share scheme 
•    Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We’re going places …

•    We’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate – few other businesses can offer you the volume, variety and long-term security as us;
•    We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
•    We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us.  So what are you waiting for?  

Apply Today!