Tony Jolly, a manager at a Halfords tyre workshop, racially harassed and bullied a 17-year-old apprentice and set the Polish teenager's trousers on fire.
The Motor Ombudsman is reporting a significant rise in new car disputes for 2024, revealing an 18% increase in complaints compared to the previous year.
Several key shifts in the UK financial watchdog’s enforcement strategy could see motor retail finance providers subject to far more rapid investigations, allowing less time to respond in a fast-moving enforcement environment.
Consumer pre-approval for motor finance is becoming increasingly important as the industry shifts toward risk-based pricing, according to fintech iVendi.
Car loan providers and dealerships won't need to give a final response to customer complaints related to discretionary commission arrangements (DCAs) for more than a year while the regulator continues to tackle the issue.
Most MOT staff would support calibration companies being allowed to upload calibration certificates directly into the DVSA’s MOT Testing Service (MTS), according to a recent poll conducted by management platform MOT Juice.
A former sales consultant has been fined after pleading guilty to unlawfully retaining and selling thousands of customer records from the car leasing company he worked for in Hertfordshire.
An Essex-based tyre refurbishment company has been fined £54,000 after a worker was severely injured after being dragged into a machine.
A technician who insisted he was owed payment from a Leicester workshop he'd worked at stole an expensive toolbox in a fit of anger.
The government needs to take immediate action to prevent further instability in the used electric vehicle (EV) market which is undermining confidence in the transition to electric cars and driving up the cost of new EVs.
A new survey from the Startline Used Car Tracker reveals that almost half of dealers (47%) believe that the ZEV Mandate targets should be relaxed
Staff at a branch of car repair chain Kwik Fit have been praised for alerting police to a customer who was drunk when he dropped his car off for maintenance.
More than 3,000 independent garage members can now tap in to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.
AM's regular columnist Professor Jim Saker, president of the Institute of the Motor Industry, notes that external factors are increasingly forcing a change of thinking in a traditionally insular motor industry.
The British Vehicle Rental and Leasing Association (BVRLA) has raised concerns about the feasibility of the UK Government's 2030 Phase Out target for new internal combustion engine (ICE) vehicles.
All-electric Chinese brand GWM Ora has become the latest manufacturer to gain accreditation under the Motor Industry Code of Practice for New Cars.
Many insurers and brokers are still failing to demonstrate fair value despite industry efforts to improve governance and oversight regarding Guaranteed Asset Protection (GAP) products.
A car dealer has been sentenced after being convicted of selling the same dangerously defective car on two separate occasions.
A car dealer has been fined £1,000 by magistrates after an investigation by trading standards officers prompted by complaints from members of the public.
Mercedes-Benz has been forced to disclose its electric vehicle (EV) battery suppliers following an explosion in South Korea that triggered a nationwide safety investigation.
Ben, the automotive industry charity, has announced that Rachel Clift will take over as CEO
A staggering 96% of motorists believe that addressing the pothole crisis should be the top priority for the new Labour government, according to recent research.
Stark generational differences in ‘Car Confidence’ exist when it comes to buying and owning a vehicle, according to a Censuswide survey of 1,000 UK drivers, commissioned by The Motor Ombudsman.
While there are positive signs of an industrial strategy for automotive and investment in EV infrastructure, the new government's actions will be determined by political uncertainty and competing national priorities.
The FCA is urging the automotive industry to provide feedback to help reduce red-tape around any overlaps with previous guidance and Consumer Duty.
