The Retail Motor Industry Federation has joined Director General of Fair Trading John Bridgeman in calling for a taskforce to raise servicing and repair quality.
NFDA president Sue Brownson accepted the OFT report's findings and urged it to help clean up the servicing sector.
“We wish to play a role on the taskforce, together with franchised dealers and the Consumers' Association,” she said.
The OFT report was described as “disturbing” by Trade and Industry Secretary Stephen Byers.
“Car drivers need to be reassured about the quality of service and repairs,” he said. “I shall consider John Bridgeman's recommendations as a matter of urgency.”
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