MVRA Call Centre initiative

The MVRA has established a specialist call centre for motor claims handling. The 24-hr service enables the association to offer a full range of accident management services.

MVRA corporate services manager Mike Eagle says: “As with all our commercial work, our members give us the edge over the competition. MVRA attracts many of the UK's best repairers to its QA and Approved networks, and it is our repairers with their continuing high standards, that give us the ability to provide high level corporate services to other industry players.”

The MVRA accident management services include repair progression and invoicing as well as fast-track access to the repairer network.