Of the various member services offered by MVRA just three account for 63% of the telephone requests for assistance and advice received in the last three months. The three most popular services are the technical/MoT help desk with 46% of all calls received, employment law enquiries account for 10.5% and legal calls for 7.2%. Debt recovery and Health & Safety are also well used by members.
Data analysis also reveals that the number of technical queries received by MVRA has almost doubled in the last two years, rising from an average of 99 a month in 2001 to an average of 192 a month in 2003. There has been a slight increase in the number of employment law calls received and although legal enquiries have remained all but static over the past 12 months they have also become more complex.