The VBRA code sets the standards that members must comply with when providing vehicle repair services to customers. All eligible VBRA members have signed up to the approved code. By doing so they have agreed to provide the following benefits to consumers:
The OFT consumer codes approval scheme has two stages:
Stage one – the code sponsor makes a promise that its code meets the OFT''s core criteria in principle. The sponsor must make sure its code contains measures designed to remove or ease consumer concerns and undesirable trading practices in its sector.
Stage two – the code sponsor must prove its code lives up to the initial promise it made. That means the code sponsor must demonstrate that the code is being effectively implemented by its members and that consumer disputes are being properly resolved.
The OFT will only approve and promote codes that are shown to safeguard and promote consumers’ interests beyond the basic requirements of the law. Members operating to a code that achieves OFT approval will be able to display the OFT ‘approved code’ logo.