The agreement with the RMI’s bodyshop services division (BSD) follows the system’s failure on September 29, which left repairers unable to submit estimates to work providers for more than 48 hours.
‘The performance of estimating systems can be crucial to a bodyshop’s ability to meet the terms set out within their work provider’s service level agreement. Failure to submit estimates within the specified timeframe can result in financial penalties,’ said Mike Owen, head of the BSD.
‘It is clear the system outage we have just experienced was beyond repairers’ control and work providers should take this into account when conducting performance audits. However, should any BSD member encounter resistance from their work provider in this respect they should contact us immediately.’
Bodyshops experiencing glitches with the AudaEnterprise system, including slow running, should contact the BSD on 0207 307 3595 who will arrange with Audatex for an engineer to visit their workshop.
A statement issued by the Audatex Advisory Board on 3 October 2006 can be viewed in full at www.rmif.co.uk/Article.aspx?id=190.
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