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AM People Skills Conference: get the best people for your business

12 September 2006, National Motorcycle Museum, Birmingham

With the threat of a Super-Complaint from the National Consumer Council hanging over the industry, the industry needs to act quickly to address its management challenges. That’s according to Gordon Roscoe of the Blue Water Partnership.

“If the issue of management isn’t sorted out”, he says, “and if it isn’t apparent that standards are rising, there will undoubtedly be some level of regulation coming in from outside the industry fairly quickly. The ARMS standard is a step in the right direction, but it could also be argued that the Level IV qualification is pitched at too high a level, given that many automotive managers come from a non-academic background.”

It’s an area that Gordon will be addressing at the industry’s inaugural People Skills conference, which takes place at the National Motorcycle Museum near Birmingham, and is presented by AM magazine in partnership with the industry’s official training body Automotive Skills.

The headline sponsor is leading training and development organisation, Carter & Carter, and the event is chaired by the IMI’s Sarah Sillars.

Other key issues for discussion include attracting new blood to the industry, aligning training and development with the needs of the dealer, managing performance in a growing organisation, and reducing staff turnover.

The conference is called Recruiting, Developing & Retaining the Right People and is designed to help motor retailers of all sizes increase profitability by focusing on their most important asset – their staff.

It’s a unique opportunity for motor dealers and HR specialists working in the industry to step back from their business for a day and bring back some new ideas for improving performance. It’s also an opportunity for delegates to fine-tune their strategic thinking in the HR area.

  • For more information, contact Luke Clements on 01733 468 325, or see the website at

  • Click on the next page for the conference programme #AM_ART_SPLIT# Conference programme

    The conference features an opening address from David McVean, deputy director at the Department of Trade & Industry’s Workplace Skills Unit.

    Other speakers include:

  • Future automotive leadership – Chris Donkin, Courland Automotive
  • Managing the HR process – Guy Liddall, Motor Trade Selection
  • The golden rules of staff retention – Tony Salt, Investors in People
  • Growth – the HR challenges, Derek Day and Mike Taylor, Hutton Turner
  • Incentivising staff retention, Dominic Doe, Maritz
  • A more scientific approach to recruitment, Rod Cornwell, Thomas International
  • Recruiting the right management material, Jess Starley and Tim Bryant, rts Consultants
  • Building an outstanding management team, Gordon Roscoe, Blue Water Partnership
  • How to be a better coach, Steve Benfield, Beech Consultancy
  • How to spend your training budget wisely, Geoff Bloom and Damien Scully, Lorien Training
  • Profiting from online learning, Simon Bowkett, Symco Training
  • Employment law for the motor trade, Ben Thornber, Martineau Johnson
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