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Hyundai remedy for ix35 supply issues

Hyundai customers on long waiting lists for the 2.0-litre diesel version of the ix35 are being offered to buy a 1.7-litre diesel model, which they can then trade in for the full price they paid for it against the 2.0-litre model when it arrives.  Hyundai ix35

The ix35 has been under intense supply pressure resulting in long waiting lists for the 2.0-litre diesel version in particular.

The offer will enable 200 customers that have the longest to wait to own a new 1.7-litre diesel manual ix35 immediately, and run it until their original ix35 2.0-litre diesel is ready.

When the customer’s ix35 2.0-litre diesel they ordered is ready, they can part exchange the 1.7-litre diesel at the price they paid for it, against their new 2.0 diesel - paying the difference between the price they paid for the 1.7-litre and the price of the new 2.0-litre car as previously agreed with their dealer.

In addition, Hyundai will give the customer £300 to cover costs that may be incurred for arranging finance and insurance on two cars instead of one.

Tony Whitehorn, Hyundai UK’s managing director, said: “The demand for ix35 and long waiting list demonstrates the popularity of the vehicle, but we are very aware of the inconvenience that these delays are causing our customers.

“We are doing all we can to improve the situation and constantly looking at ways to alleviate the wait. Customer satisfaction is our priority and we hope that this offer of an alternative ix35 will be attractive for our longest waiting customers.”

Hyundai is currently looking at the feasibility of rolling out this offer to other customers.

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